Well after yesterday’s rant email I finally got a reply later this afternoon. Ironically it stated that he ‘tried to find my at the snak bar at midday’, he didn’t try very hard, I was sat right next to him.

He wrote a basic corporate email stating that if the hotel happened to be full then there wasn’t much that could be done about the room allocation, I still dispute this considering I booked it back in November.

Oddly he didn’t mention the food once.